Honestly it is not alarming to me because my father is one of the people who uses AOL as their main internet email service. He saw no reason to change it plus it still works fine for him. He doesn't use the computer often. Our internet service is up to date but my father's mail service is not. I would say though that the reason for people not upgrading their service is mainly money and the people who used aol have no need for a new service because they probably don't use the internet often.